Rating6.9Rating8.0Adults OnlyRating6.9Average
Based on 1.7k reviews
Staff Friendliness
Guests consistently praise the hotel staff for their exceptional friendliness, helpfulness, and attentive service, which significantly enhances the holiday experience.
Room Quality & Views
The rooms are highly rated for being spacious, clean, comfortable, and well-equipped, often featuring private balconies with fantastic views of the ocean or Mount Teide.
Cleanliness
The entire hotel, including guest rooms and common areas, is frequently described as spotless, reflecting excellent housekeeping standards.
Breakfast Buffet
The breakfast buffet is a strong point, offering a wide variety of quality food and drink selections that guests greatly enjoy.
Heated Outdoor Pool
The heated outdoor pool is a popular feature, providing guests with a pleasant swimming experience complemented by fantastic views.
Food Quality (Lunch & Dinner)
A common concern is the quality and variety of the lunch and dinner buffets, which many guests describe as basic, repetitive, and lacking flavor compared to the highly-rated breakfast.
Noise & Soundproofing
Guests frequently report issues with poor soundproofing, leading to disturbances from neighboring rooms, traffic, late-night garbage collection, and early morning hotel preparations.
Hillside Location
The hotel's location on a steep hill provides great views but can be challenging for guests with mobility issues or those who prefer easy, flat walks to the town, shops, and beaches.
Pool Area Limitations
Some guests find the pool area to be small, at times lacking sufficient parasols, or note the water can be uncomfortably warm rather than refreshing.
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Green & Fair Hotel
TUI
Eco-certified
The headline is the view. Sitting on the hillside above Puerto de la Cruz, AluaSoul Orotava Valley positions its heated pool with an unobstructed line of sight to Mount Teide across the island. When the weather cooperates — which in the Canaries is most of the time — that backdrop is hard to match at this price bracket. The hotel has 202 suites, every category running around 431 sq ft, renovated fully in 2021. The result is a tidy, modern property that wears its 4-star rating without stretching it.
All guests here are adults, minimum 16. That decision shapes the entire atmosphere: no poolside chaos, no entertainment programming aimed at children, no competition for sunbeds. The hotel takes that positioning seriously. The My Favorite Club tier sharpens it further — private lounge access, personalized check-in, complimentary sparkling wine on arrival, and reserved areas at the pool and restaurants. It's a modest upgrade in amenity terms but a meaningful one if the whole point of the trip is to not be bothered.
Food is the category where reviews diverge most sharply. The breakfast buffet gets consistent praise — variety, freshness, decent execution. Lunch and dinner at Terra Café are where guests with longer stays start to feel the repetition. The Mare Nubium à la carte restaurant provides one proper dinner per week for all-inclusive guests, which helps, but a 7-night guest is still working through the same buffet rotation most evenings. The honest advice is to budget for a few meals in Puerto de la Cruz's old town, a walkable 10-15 minutes downhill.
The location cuts both ways. Puerto de la Cruz is the most atmospheric town on Tenerife's north coast — real streets, real restaurants, a historic center that didn't get demolished for a marina. The hotel sits uphill from it, which means the walk to Playa Jardín (500-750 meters, César Manrique-designed black sand beach) and the town center involves a hill on the way back. Not a problem for most guests; a real consideration for anyone with mobility issues. A complimentary shuttle runs to the city center Monday through Saturday, which solves most of it.
Tenerife North Airport (TFN) is 15-30 minutes away depending on traffic. The distance is competitive with south-coast resorts — actually shorter than most of the large resort strip around Playa de las Américas. For a quieter, more Canarian-feeling base with a genuine town on its doorstep and a volcano in the window, the north coast positioning makes sense. Guests who want a packed beach-party strip should book south; guests who want Tenerife with some texture are better served here.