Rating8.2Adults OnlyRating8.3Adults OnlyRating8.4Adults OnlyGood
Based on 2.1k reviews
Exceptional Staff & Service
Guests consistently laud the attentive, friendly, and professional staff, noting their dedication to an outstanding experience.
Gourmet Dining Experience
The high quality and extensive variety of à la carte restaurants, along with delicious specific items, receive widespread praise from visitors.
Stunning & Clean Accommodations
Rooms are celebrated for their spaciousness, modern boho-elegant design, comfort, and impeccable cleanliness, often featuring desirable amenities.
Diverse & Numerous Pools
The resort's impressive array of 9-10 pools, including swim-out and rooftop options, provides abundant choices for relaxation and enjoyment.
Exclusive Beach Club Access
The private Zamna Beach Club, offering pristine sands and lively atmosphere, is a significant highlight, despite requiring a short shuttle ride.
Non-Beachfront Location
Guests should be aware that shuttle service is required for the 15-30 minute journey to the exclusive Zamna Beach Club.
Potentially Confusing Layout
Some visitors found the resort's 'wonky' and 'broken up' design challenging to navigate, particularly without clearer signage.
Inconsistent Dining Temperature
Occasional reports of cold food, especially at breakfast, indicate an area where consistency could be improved for some guests.
Drink Strength Variations
A recurring comment from some guests notes that the all-inclusive alcoholic beverages were not consistently strong.
Occasional Service Lapses
While generally excellent, isolated incidents of perceived inconsistent service or pushy staff behavior have been reported by a few guests.
Aggregate score derived from public review platforms. Category scores reflect our editorial assessment based on analysis of guest reviews. ResortFlock is not affiliated with or endorsed by any review platform.
5-star rating
Consistently rated
General Consensus
Excellent
8.7/10
Booking.com
Very Good
4/5 or 4.2/5
TripAdvisor
Secrets Tulum is the brand's most architecturally distinct property: a jungle resort built around cenote-inspired courtyards, with pools recessed into vegetation-ringed enclosures and a layout so maze-like that multiple guests have described it as genuinely hard to navigate. That fragmented layout is both the appeal and the frustration — it creates privacy and a sense of immersion in the surrounding Tulum jungle, but it also means longer walks between venues and an initial orientation learning curve.
The key trade-off at this property is the beach situation. Secrets Tulum is not beachfront. The Zamna Beach Club — a private beach with excellent sand, Bali beds, oceanfront pool, and multiple food-and-drink venues — is accessible via complimentary shuttle, but that shuttle runs 15 to 30 minutes each way. Guests who want to spend full beach days here can make it work with early departures (9:30 AM to get good Bali bed positioning), but guests who want to walk from pool to beach on a whim will find this arrangement limiting. On property, the pool complex is extensive enough that most guests report not missing direct beach access on most days.
The honest limitation beyond the beach situation: the resort's jungle setting means insects. Guests consistently advise bringing repellent, particularly for outdoor dining. The motion-sensor room lighting is a minor but real annoyance that multiple reviews flag — it can activate and disrupt sleep. And the all-inclusive drink program has been flagged by some as lighter-poured than competing brands.
Practically: 301 suites across multiple categories, with Junior Suites starting at 657 sq ft. Swim-out ground-floor suites give direct private pool access — a popular upgrade that books fast. Beach Club access at Casa Zamna (on-property beach rooms) is separate from the shuttle-based Zamna Beach Club. Tulum International Airport (TQO) is 40–45 km away (about 45 minutes); Cancún International Airport (CUN) is 115–125 km away (1.75–2.5 hours). Price tier is upper-end for Secrets brand properties, reflecting the 2023 new construction and Tulum market positioning.
January through March are the driest, coolest months — best for outdoor dining and beach visits. The Tulum area sees significant humidity and heat in summer, with afternoon rain common July through September.