Rating8.6Adults Only
Rating7.9Adults OnlyGood
Based on 9k reviews
All-Fun Inclusive Concept
Guests consistently praise the incredible value and convenience of unlimited access and transportation to all Grupo Xcaret parks.
Eco-Integrated Architecture & Grounds
The resort's stunning beauty, impeccable cleanliness, and unique design that blends with nature are frequently highlighted.
Gourmet Dining
The diverse and high-quality culinary experiences across numerous signature venues consistently receive high acclaim from guests.
Exceptional Service
Staff are repeatedly commended for their helpfulness, politeness, and friendly demeanor, enhancing the overall guest experience.
Luxurious Accommodations
Rooms are highly rated for their spaciousness, cleanliness, authentic Mexican decor, and comfortable amenities.
Resort Size & Navigation
The resort's vastness can be challenging to navigate, with guests recommending the app due to sometimes unclear signage.
Advance Reservations Required
Guests must book activities, restaurants, and transportation well in advance to avoid disappointment and ensure desired experiences.
Destination Club Sales
A common recurring issue is the persistent and sometimes high-pressure sales tactics for the Destination Club membership.
Dining Dress Codes & Speed
Some guests note strict dress codes for certain fine-dining venues and express a desire for more quick, casual food options.
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AAA Five Diamond Award
AAA
Forbes Travel Guide Four-Star Rating
2024/2025
Forbes Travel Guide
Travelers' Choice Awards
2023 (All-Inclusive World, All-Inclusive Mexico, Luxury Mexico, Top Hotels Mexico)
TripAdvisor
The 40 Best Resorts in Mexico
2023
Condé Nast
The Best 20 Hotels in Eastern Mexico
Condé Nast
25 Best Hotels in Mexico
2023
Travel + Leisure
Hotel Xcaret México is the flagship of Grupo Xcaret's hotel portfolio — 1,800 suites built into a jungle and Caribbean Sea setting with rivers, cenote-like pools, and natural inlets woven through the architecture. The December 2017 opening was followed by a $700 million expansion and renovation completed in 2025, adding new suites, restaurants, bars, and waterslides. The property holds a AAA Five Diamond designation, one of only a handful of all-inclusive resorts to do so.
The defining feature is the 'All-Fun Inclusive' program: unlimited access to all nine Grupo Xcaret parks (Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes, Xavage, and Xailing). These parks would cost $100–$200+ per person per day independently. For families doing 7–10 nights, working through the park options occupies most of the trip. Xailing also covers ferry service to Isla Mujeres and Cozumel.
For dining, the Ha' restaurant by Michelin-starred Chef Carlos Gaytán offers a nine-course tasting menu (adults-only) at an additional charge — the only extra-cost restaurant on the property. The remaining 20+ venues are included, ranging from Teatro del Río (a riverfront dinner show with a six-course tasting menu) to casual poolside and late-night taco options.
The property is explicitly designed for families while maintaining adults-only spaces. Casa Fuego is the adults-only section. The Xiquillos Kids Club covers ages 4–12, La Paxanguería handles teen nightclub programming, and Casa Vida Rooftop gives teenagers their own DJ and lounge. This segmentation makes it genuinely workable for multi-generational travel.
Practical context: 1,800 suites from 570 to 2,475 sq ft. 16 pools including new waterslides from the 2025 expansion. Seaweed-free beach lagoons. Natural rivers for floating. Complimentary round-trip airport transfers from CUN (45 min). 24-hour room service included.
