The FlowRider Double Wave Simulator and ice skating rink are included — genuinely unusual amenities for a Cancun all-inclusive.
Reciprocity access to other Palace Resorts (excluding Le Blanc) extends dining options across the brand portfolio without additional charge.
The Awe Spa at The Grand is one of the largest resort spa facilities in the Cancun Hotel Zone.
Cons
The beach water is consistently described as dark and unsuitable for swimming — the pools are the de facto water experience at this property.
Golf cart waits between sections can run long during peak periods — book dinner reservations at the correct section's restaurants to avoid unnecessary transit.
Service quality varies significantly across a property this large — expect inconsistency rather than uniform standards.
Sandals Grenada Resort & Spa
Pros
Pink Gin Beach is genuinely calm and swimmable — sheltered cove geometry prevents the choppy surf that affects more exposed Caribbean beaches.
Ten restaurants for 257 rooms is a high ratio, resulting in shorter waits and more consistent kitchen quality than larger Sandals properties.
Five-minute airport transfer is among the shortest in the Sandals chain — no long bus rides after a redeye.
SkyPool suites with private infinity plunge pools are architecturally distinctive and not replicated at most other properties.
PADI scuba diving up to two dives/day is included — at $80–100 per dive externally, this adds real value for certified divers.
The property's smaller, quieter personality makes it work well for couples who want intimacy over high-energy activity.
Cons
The Sandals app reservation system is unreliable — restaurants show as fully booked while tables are available, and closures go unannounced.
"Partial ocean view" and even some "ocean view" rooms deliver disappointing sightlines — verify the specific building and floor before booking.
Butler Elite categories represent a meaningful price jump; the value is clearest for guests who actually use 24-hour room service and prefer to delegate planning.
Summary
Sandals Grenada Resort & Spa has a higher guest rating, while Moon Palace Cancun has more restaurants, while Moon Palace Cancun is the larger property, while Moon Palace Cancun has more dining venues, while Sandals Grenada Resort & Spa offers more activities.
