Diverse and high-quality food, especially at lunch options.
Exceptional staff known for kindness, helpfulness, and attentive service.
Spacious, well-appointed rooms often featuring large bathrooms, jacuzzis, and balconies.
Convenient all-inclusive program covering most vacation needs and amenities.
Uncrowded oceanfront water park with multiple slides suitable for all ages.
Numerous sparkling pools, including an ocean-view option for relaxation.
High standards of cleanliness maintained throughout the resort premises.
Zen Spa offers a wide range of treatments in a beautiful, Mayan-inspired setting.
Cons
Isolated location requiring a drive to access nightlife or other towns.
Potentially rough road leading to the property entrance.
Long wait times at specialty restaurants, with limited or no reservation options.
Inconsistent food quality reported for dinner at some specialty venues.
Noise issues in some rooms from nearby exhaust pipes or resort events.
Limited poolside service unless a cabana is rented for additional cost.
Scarcity of natural shade by the pools, making cabanas desirable.
Narrow beach with common seaweed presence in the water.
Alcoholic beverages can sometimes be diluted.
Impression Isla Mujeres by Secrets
Pros
Only accessible by private catamaran — the arrival experience sets the tone for an exclusive island escape
AAA Five Diamond designation with back-to-back Most Instagrammable Hotel in the World awards (2024, 2025)
Personal butler service from 7 AM to 11 PM handles reservations, in-suite wine stocking, and every request
Pristine Caribbean water stays seaweed-free year-round, unlike mainland Cancún beaches
Four-story waterslide drops directly into the Caribbean Sea — a one-of-a-kind thrill
Mediterranean cliffside architecture with dramatic multi-level design offers stunning views from every angle
Only 125 suites on the entire island property ensures an intimate, uncrowded atmosphere
Summary
Impression Isla Mujeres by Secrets has a higher guest rating, while Hyatt Ziva Riviera Cancun has more restaurants, while Hyatt Ziva Riviera Cancun is the larger property, while Hyatt Ziva Riviera Cancun has more dining venues, while Hyatt Ziva Riviera Cancun offers more activities.
