All-Inclusive

Royalton Luxury Resorts

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Costa Mujeres, Mexico

Family-Friendly Mega-Resort Party & Nightlife Adventure & Active

5.0 Stars

648 Rooms

11 Restaurants

6 Pools

Opened 2020

What Guests Say

7.8/ 10

Above Average

Category Scores

Dining

7.3

Service

7.8

Rooms

7.6

Cleanliness

8.2

Location

Value

7.2

Guests Love

Hollywood Theme & Atmosphere
Guests consistently praise the resort's vibrant and immersive Hollywood theme, creating a unique and entertaining environment for all ages.
Extensive Water Features
The variety of pools, including the lazy river and impressive water parks, are a major draw and provide excellent recreational options.
Quality Entertainment
The resort's evening entertainment, particularly the Hollywood-style shows, is frequently highlighted as being superior to typical resort offerings.
Beautiful Beachfront
The pristine white sand beach and direct beachfront access receive high marks for their beauty and inviting atmosphere.
Spacious Accommodations
Rooms and suites are generally noted for their spaciousness, large bathrooms, and comfortable amenities, enhancing the overall stay.

Guests Warn

Dining Consistency & Variety
Recurring feedback points to inconsistent food quality and a perceived lack of variety or authenticity in dining options.
Crowd Levels & Waits
The resort can feel very crowded, leading to long wait times for restaurants, especially at peak breakfast hours, and other facilities.
Additional Costs for Amenities
Guests often express disappointment that popular activities like the FlowRider and certain Planet Play games incur extra charges.
Service and Maintenance
While staff are generally friendly, some guests report issues with attentiveness, unhelpful policies, and maintenance needs like worn pool furniture.

Aggregate score derived from public review platforms. Category scores reflect our editorial assessment based on analysis of guest reviews. ResortFlock is not affiliated with or endorsed by any review platform.

Reviewed by Resort Flock Staff·Last updated May 2026

Overview

Planet Hollywood Cancun opened in 2021 as one of the newer large-format all-inclusives north of Cancun in Costa Mujeres. The property operates under Royalton Luxury Resorts and uses a Hollywood theme as its primary identity—movie memorabilia throughout, a Star Class personal agent upgrade, and enough novelty to stand out in a saturated market. At 648 rooms across family and adults-only sections, it is a large resort but not the largest in the area.

The hotel's key differentiator is Planet Play, an indoor adventure park with trampolines, a golf simulator, and arcade games. This makes rainy days and afternoon heat non-issues for families with children—a meaningful practical feature in the Mexican Caribbean. The water park includes Shipwreck Cove, a Jurassic Splash Park, and a lazy river. Kids get the Stars Kids Club (ages 4–12) and Teens Club (13–17). Adults who want a quieter experience book the Planet Hollywood Adult Scene section with its own pool and amenities.

Dining is the strongest argument for this property: eleven included restaurants with no reservation requirement for most. This includes teppanyaki and sushi at East, authentic Indian cooking by an Indian chef at Sutra (plus a hookah lounge), Brazilian churrascaria at Braza Grill, and Guy's! Burger Joint by Guy Fieri—an unusual branded food partnership for an all-inclusive. The 6th Sense Chef's Table carries an extra charge. Vegan, vegetarian, and gluten-free options are available across the program.

Costa Mujeres is 37–44 km from Cancun airport (27–63 minutes depending on traffic); the transfer time variance is significant and guests should plan accordingly. The beach is on the Costa Mujeres strip—generally clean and less crowded than the Hotel Zone. The Star Class upgrade adds a personal butler-style agent, priority access, exclusive pool, and a 20% spa discount—the clearest way to elevate a stay at a property this size.

Pros

+Planet Play indoor park is the most distinctive activity offering among Cancun-area all-inclusives—genuinely useful for families with children during heat or rain.
+Sutra Indian Restaurant with hookah lounge is the only Indian restaurant at a major Cancun-area all-inclusive.
+Guy's! Burger Joint by Guy Fieri consistently earns specific praise from guests—the burgers are better than the usual resort snack bar equivalent.
+No reservation requirement for 10 of 11 included restaurants—unusual freedom at a 648-room resort.

Cons

−Costa Mujeres location means 37–44 km from the airport with transfer times ranging 27–63 minutes—the wide variance is a real logistical factor.
−At 648 rooms, this is a large property; pool chairs and beach loungers can be competitive in peak season despite six pools.
−The Hollywood theme is not for everyone—guests who want an understated luxury experience will find it at odds with the property's personality.

Tips

East teppanyaki is the one restaurant that requires reservations—book on arrival day rather than waiting.
The Star Class upgrade is worth evaluating if spa access, the exclusive pool, and a personal agent matter to your trip style; the hydrotherapy inclusion alone helps justify the cost.
Guy's! Burger Joint closes at 6pm—time lunch there rather than treating it as an afternoon snack.
The Costa Mujeres strip north of the hotel has legitimate local restaurants accessible by taxi if the onsite program gets repetitive by day five.

FAQ

Is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort all-inclusive?: Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is an all-inclusive resort. Most dining, drinks, and activities are included in your stay.
Is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort adults-only?: No, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is family-friendly and welcomes guests of all ages. The resort features a kids club.
How many restaurants does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have?: Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort has 11 restaurants and dining venues.
How many pools does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have?: Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort has 6 swimming pools.
How many rooms does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have?: Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort has 648 rooms and suites.
What is the star rating of Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?: Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is a 5.0-star resort.
Where is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort located?: Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is located in Costa Mujeres, Mexico.
What resort chain is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort part of?: Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is part of Royalton Luxury Resorts.
Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a spa?: Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort has an on-site spa. The PH Spa & Beauty Bar offers massage and wellness treatments.
Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have beach access?: Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort has beach access.
Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a kids club?: Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort has a kids club with supervised activities for children.
Is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort good for families?: Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is family-friendly and welcomes guests of all ages. It features a kids club with supervised activities. The resort has 6 pools.
What's included at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?: Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort includes Unlimited, reservation-free dining at all à la carte restaurants and buffets, Snacks throughout the day, Domestic and select international alcoholic and non-alcoholic beverages, House wine with meals, 24-hour room service, and more.
What is the best room at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?: The top room category at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is the Star Class™ Producer's Suite – Three Bedroom. The flagship three-bedroom suite, offering an unparalleled luxury experience with extensive space for large families or groups.