Rating8.0Rating8.0Adults OnlyRating8.2Broad activity program covering both family and adults-oriented options. The Family Concierge kids' club runs 24 hours — genuinely unusual and meaningful for parents who want complete evening flexibility. Adults-oriented programming includes the mezcal and cooking experiences. Cenote access on the grounds is a distinctive feature of the Playa del Carmen properties.
Primary pool serving all guests. Active with animation programming.
Adults-preferred infinity pool. One of the property's showcase features — often photographed.
Family Concierge section pool. Children's splash areas and family-oriented setup.
Restricted to adults. Quieter atmosphere — the best pool option for non-family guests.
A vibrant pool featuring a convenient swim-up bar, allowing all guests to enjoy refreshing beverages without leaving the water.
An exclusive, heated swimming pool reserved for Family Concierge guests, complete with its own swim-up bar and comfortable Bali beds for relaxation.
Exclusively for Adults Only guests of The Reserve, this heated pool offers a sophisticated ambiance, a swim-up bar, and luxurious Bali beds.
300-meter white sand beach with direct access from the resort. Caribbean quality — fine sand and generally clear water. Sargassum seaweed can be significant from May through October; the resort deploys staff daily to clear accumulations but severe weeks can make the beach unusable. Check current sargassum levels before planning beach-heavy trips during this window.
An exclusive section of the main beachfront dedicated to Family Concierge guests, providing a tranquil experience with personalized beach concierge service.
An upscale private beach area reserved for The Reserve Adults Only guests, featuring an exclusive beach club experience with valet service and enhanced amenities.
The resort feature most frequently cited by Family Concierge guests as the primary reason they chose this property. A dedicated lazy river circuit accessible specifically to Family Concierge guests.
Supervised kids' programming that runs continuously — unlike most resort kids' clubs that close in the early evening. Allows parents to have uninterrupted dinner and evening time without organizing separate childcare.
Natural cenote pools on the grounds — a distinctive feature of this Playa del Carmen mangrove-forest property. Morning is best before crowds develop.
Traditional Mayan steam lodge ritual. Extra cost. Book 24 hours in advance.
Mexican cuisine instruction. Limited capacity. Sign up the day before.
Multiple infinity pools including adults-preferred options. The property's pool complex is a consistent highlight in guest reviews.
Kayaking, paddleboarding, and snorkeling from the beach. Included.
Nightly shows and live music. Family-friendly content in common areas; adults-preferred entertainment in designated sections.
Tulum ruins (30 min south) and Cobá (1 hour inland) for families. Cenote tours near Akumal. Cancún for nightlife and shopping (45 min north). All extra cost.
Enjoy a tropical-themed water park complete with three swimming pools, giant water buckets, and five exciting slides for family fun.
Experience captivating nightly shows, tributes to musical icons, and live music performances.
Dance the night away at the resort's disco or enjoy vibrant pool parties with DJs, dancers, and engaging entertainment.
Mexican cuisine instruction. Limited capacity. Sign up the day before.
Savor the flavors of Mexico and beyond with guided wine and tequila tasting sessions.
Learn popular Latin dances like salsa and tango with included dance lessons.
Engage in cultural experiences by participating in workshops with local artisans, part of the Destination Inclusive® program.
Experience a unique Destination Inclusive® activity with a private yoga class held by a beautiful cenote.
Receive personalized fitness guidance and tailored workout plans from certified personal trainers.
Explore the vibrant marine life of the Caribbean with organized diving excursions and instruction.
Enjoy thrilling motorized water activities such as jet skiing or parasailing, available at an additional charge.
Book tours to archaeological sites like Tulum, Chichén Itzá, Cobá, or adventure parks like Xcaret and Xplor.
Enjoy a round of golf at nearby courses, with transportation and green fees at an extra cost.