Exceptional staff members, including Bashir, Khadija, Mustapha, and the '3 Fatiha sisters', are consistently praised for their politeness and professionalism.
The resort features beautiful, well-maintained gardens and pools, creating a tranquil oasis environment.
Families benefit from extensive children's facilities, including a kids' club, mini club, children's pool, playground, and mini-golf.
Activities such as archery, rock climbing, tennis, basketball, and volleyball are readily available for guest enjoyment.
The breakfast buffet and traditional tagines receive positive mentions for their quality.
The resort provides both family-friendly and adult-only swimming areas to cater to diverse guest preferences.
A pirate ship attraction adds a unique and engaging element for younger guests in the children's area.
Cons
The hotel is approximately a 30-minute drive from the city center (Medina), leading to expensive taxi fares if the complimentary shuttle is not utilized.
Many guests express that the resort's 5-star rating feels inflated due to perceived inconsistencies in service and amenities.
Inconsistent food quality is a recurring complaint, with some full or half-board guests finding the overall dining experience disappointing.
Some rooms are reported as small, having problematic furnishings, electrical issues, or key entry problems.
Serious room issues include a lack of hot water or heating in bathrooms, and unpleasant smells like tobacco or sewage.
Grand Velas Los Cabos
Pros
The only all-inclusive resort in the world holding Forbes Five Stars, AAA Five Diamonds, and a MICHELIN-starred restaurant simultaneously
Cocina de Autor delivers an extraordinary 8-10 course MICHELIN-starred tasting menu included in the all-inclusive rate — a rarity at any price point
All 307 suites start at 1,081 sq ft with ocean views, private terraces, jacuzzi tubs, and 24-hour personalized butler concierge
Seven diverse gourmet restaurants with 51 complimentary wine labels keep dining fresh even on extended stays
Summary
Grand Velas Los Cabos has a higher guest rating, while Grand Velas Los Cabos has more restaurants, while Grand Velas Los Cabos is the larger property, while Grand Velas Los Cabos has more dining venues, while Grand Velas Los Cabos offers more activities.
