Rating8.0Adults Only
Rating8.7Good
Based on 27.8k reviews
Natural Oasis
Guests consistently praise the resort's stunning natural environment, abundant wildlife, and the immersive Mayan jungle atmosphere that truly sets it apart.
Xcaret Proximity
The direct adjacency to the Xcaret eco-archaeological park is a major draw, offering unparalleled access and a unique vacation experience for adventure seekers.
Exceptional Service
The resort receives high marks for its friendly, attentive, and helpful staff who contribute significantly to a positive guest experience.
Calm Private Beach
The unique, protected private cove beach with soft sand and calm waters is perfect for families and provides excellent snorkeling opportunities.
Diverse Dining
The wide variety and good quality of food options across the resort's 11 restaurants are frequently highlighted as a strength.
Additional Costs
Guests should be aware that popular amenities like the "Unlimited Xcaret Xperience" package, spa treatments, and premium drinks incur extra charges beyond the all-inclusive rate.
Room Quality
While clean, some entry-level rooms are noted as basic; an upgrade to Royal Level is often suggested for a more spacious and luxurious experience.
Restaurant Reservations
Advance reservations for specialty restaurants are highly recommended due to popularity, and guests should also prepare for specific dress codes.
Limited Room Service
Standard room guests may find room service options limited or subject to additional fees, with continental breakfast typically reserved for Royal Level.
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Green Globe Gold Status
After 5 years of continuous certification
Green Globe
Occidental at Xcaret Destination's specific advantage over any other Riviera Maya all-inclusive is the Xcaret park adjacency. The resort sits directly next to Xcaret eco-archaeological park — one of Mexico's most visited natural attractions, covering 202 acres with underground rivers, ancient Mayan ruins, wildlife habitats, and the nightly Xcaret Mexico Espectacular show. Guests can add the Unlimited Xcaret Xperience package for unlimited daily entry to the park, which transforms the vacation from a standard beach stay to a destination with a full attraction program.
The resort itself opened in 2002 and renovated significantly in 2016 — many of the 765 rooms have been refurbished since. The physical design is unusual for a Riviera Maya hotel: natural river formations run through the property, authentic Mayan ruins are integrated into the grounds, and jungle vegetation surrounds the structures. The resort holds Green Globe Gold status for five consecutive years of verified sustainability certification, which reflects genuine environmental practice rather than marketing language.
For families, the combination of 7 pools (5 freshwater, 1 adults-only saltwater, 1 kids' pool), mini-golf, archery, tennis, and Xcaret park access creates a dense activity calendar. The Kids Club covers ages 4–12 and the Teen Club ages 12–18 — one of the few properties with a dedicated teen program. The private bay beach is calm and protected, with clear water suitable for family swimming and snorkeling.
The honest limitation: 765 rooms is a large property. At peak occupancy, the buffet queues and popular pools get crowded. The 45–60 minute drive from Cancun International Airport (CUN) is longer than most Cancun properties, though it's typical for southern Riviera Maya locations. Premium spirits cost extra on the standard all-inclusive rate.
