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Rating8.2Playacar Palace
Playa del Carmen, Mexico
View →Rating8.2Rating8.2Good
Based on 8.1k reviews
Activities & Entertainment
Guests consistently praise the extensive range of activities, including the FlowRider and well-regarded kids' club, providing entertainment for all ages.
Stunning Beach & Pools
The beautiful private white sand beach and numerous swimming pools are recurring positives, offering ample space for relaxation and water-based fun.
Diverse Dining
The variety and quality of food in specialty restaurants, particularly the Teppanyaki, receive high marks, contributing to a satisfying culinary experience.
Exceptional Staff & Cleanliness
Friendly, professional, and attentive staff, coupled with the resort's overall cleanliness, are frequently highlighted as significant strengths by guests.
Luxurious Awe Spa
The impressive and expansive Awe Spa, the largest on the island, offers a top-tier wellness experience that guests deeply appreciate.
Prime Location
The resort's beachfront setting and close proximity to Ocho Rios town and popular attractions like Dunn's River Falls are highly valued.
Service Consistency
Some guests report inconsistent service quality, including long wait times for check-in and at certain restaurants.
Dining Variability
While specialty restaurants shine, issues with food quality or availability at some buffets and occasional bland dishes have been noted.
Resort Credit Fees
The mandatory 16% service fee applied to items redeemed with resort credits can be a source of frustration for guests.
Crowding & Noise
Pools can become crowded during peak times, and the resort's lively environment in Ocho Rios can lead to higher noise levels.
Extra Costs for Activities
The on-site Dolphin Cove experience and other excursions are not included in the all-inclusive rate, which some guests find disappointing.
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AAA Four Diamond Award
AAA
Top Resorts in Jamaica
TripAdvisor
Moon Palace Jamaica operates on a prime beachfront in Ocho Rios — acquired and renovated in 2015, bringing the Palace Resorts product to Jamaica for the first time. The 705-room property offers the full Palace Resorts all-inclusive package: FlowRider wave simulator, Awe Spa (Jamaica's largest at 35,000 sq ft and 23 treatment rooms), The Playroom Kids Club for ages 4–12, and a dedicated Wired Lounge for teens. Children under 17 often stay free — confirm the age policy at booking.
Flight routing matters here more than at most Jamaican resorts. Guests flying into Ocho Rios (Ian Fleming Airport, OCJ) are 18 minutes away. Guests flying into Montego Bay (MBJ) face 1 hour 40 minutes to nearly 2 hours of transfer — plan to leave for MBJ at least 5 hours before your flight to account for the drive and airport processing.
The Dolphin Cove attraction sits on the property, but the dolphin experience itself is not included in the all-inclusive rate — it operates at extra charge. Guests who assume all on-site activities are included should check what the dolphin experience costs before planning their stay around it.
One financial detail that catches guests off guard: a mandatory 16% service fee is applied when using resort credits for spa treatments, excursions, or premium dining. This isn't a small surcharge — budget for it if you're planning to use credits. The resort is otherwise all-inclusive, but this charge surfaces specifically when redeeming credits rather than the base all-inclusive package.