Rating8.2Rating8.1Good
Based on 5.1k reviews
Exceptional Staff Service
Guests consistently praise the incredibly friendly, welcoming, and attentive staff, who provide excellent customer service throughout the resort, enhancing the overall vacation experience.
High-Quality Dining
The food receives significant acclaim for being amazing, high-quality, and spectacularly prepared, particularly at the diverse à la carte restaurants, making dining a highlight for many.
Modern & Clean Facilities
The resort's newness, combined with its overall cleanliness and comfortable rooms, contributes to a very pleasant and well-maintained environment that guests greatly appreciate.
Family-Friendly Amenities
The variety of pools, including a dedicated children's pool, and the engaging Star Camp kids' club with its water park, are highly valued by families seeking entertainment for their children.
Diverse Pool Options
With five distinct pools, including swim-up options and an exclusive Star Prestige pool, guests have numerous choices for relaxation, sunbathing, and aquatic enjoyment throughout their stay.
Beach Conditions
Some guests have noted challenges with seaweed and a limited beachfront area, although the resort is actively working on improvements with barriers to mitigate these concerns.
Dining Reservations & Hours
Securing reservations at popular à la carte restaurants can be difficult, and late-night food and drink options are sometimes limited after 10-11 PM, requiring early planning.
Occasional Paint Smell
As a new or recently maintained property, some areas or rooms may occasionally have a strong paint smell, which guests have noted as a temporary inconvenience.
Maintenance & Facilities
Minor issues such as cold pools, poorly maintained tennis courts, or temperamental air conditioning have been reported, though AC issues are often quickly resolved by maintenance.
Timeshare Presentations
Some guests have found the timeshare presentations to be pushy, which can detract from the overall relaxed vacation experience and should be approached with caution.
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The Iberostar Selection Riviera Cancún opened November 1, 2025, in the Bahía Petempich area of Puerto Morelos — one of the newest properties in the Iberostar portfolio. Puerto Morelos sits between Cancún and Playa del Carmen, about 20–37 km from Cancún International Airport (CUN) and typically 20–25 minutes by transfer. The location is quieter than the Cancún Hotel Zone without being as far south as Playa del Carmen.
As with any resort that has been operating for only a few months, the standard caveats apply: operational quality, food variety, and service consistency are not yet verifiable through an established review record. The early guest feedback available at the time of this writing is primarily positive on food quality and staff, but newer properties commonly experience teething issues in their first operating season. Confirm specific operational details — restaurant hours, pool availability, Star Camp scheduling — directly with the resort before arrival.
The dining program includes four specialty à la carte restaurants. Martinete (Spanish/Mediterranean tapas), L'Oliveto (Italian with artisanal pizzas and pasta), Nopal (Mexican with molcajete and pescado zarandeado), and Caribbean Restaurant / La Brisa (beachfront, casual lunch buffet converting to à la carte seafood at dinner). All require reservations for dinner. The main buffet handles breakfast, lunch, and standard dinner options. A pizza oven, burger bar, and Star Café address between-meal and late-night needs.
Five pools serve distinct purposes. The children's pool includes a Splash Pad with slides and interactive jets — the Star Camp water area. Swim-up pools are exclusive to guests in swim-up suites. The Star Prestige pool is adults-only with premium service. A swim-up bar pool handles general social swimming. Seasonal seaweed (sargassum) affects the resort beach — the property uses barriers and cleanup, but summer months can be challenging for direct ocean swimming.
The teen program (Eagles, age 13–17) features a retro-themed entertainment area with table football, pool tables, darts, a DJ table, and an audiovisual gaming zone — a more thoughtfully designed teen space than most all-inclusive properties offer. Star Camp covers ages 4–12 with crafts, obstacle circuits, sustainable toys, and splash park access. The 24-hour health club gym and hydrotherapy area (sauna, steam room, jacuzzi — included) are available to all guests.
Swim-up suites connect directly to a semi-private pool from their terrace — the most distinctive room category. Corner suites include in-room jacuzzis. All rooms are suites at this 444-unit property — there are no standard room categories here.