Exceptional, attentive, and friendly staff service.
Immaculate, new, and well-maintained modern facilities.
Fantastic on-site water park with lazy river and slides.
High-quality and diverse food, especially the buffet and hibachi.
Spacious, comfortable, and modern all-suite accommodations.
Beautiful, pristine, and swimmable Juanillo Beach.
Dedicated family-friendly environment and activities.
Adults-only access to adjacent Hyatt Zilara amenities.
Quality, well-made drinks that are not watered down.
Cons
Occasional presence of seaweed on Juanillo Beach.
Main pools can be unheated and cold.
Slow service at buffet lines due to staff serving guests.
Inconsistent food quality at some themed à la carte restaurants.
Additional costs for "The Blind Butcher" restaurant and airport transfers.
Limited shade or umbrellas on the beach.
Infrequent reports of an unpleasant odor near the ocean/sand.
La Casa de la Playa
Pros
Highly personalized and attentive butler service.
Exceptional gourmet dining by renowned chefs across all restaurants.
Luxurious suites, each featuring a private plunge pool and volcanic stone tub.
Unlimited 'All-Fun Inclusive' access and transportation to all Grupo Xcaret parks and tours.
Stunning eco-integrated architecture and serene beachfront location.
Seamless luxury round-trip airport transportation from CUN.
Complimentary daily access to the Muluk Spa hydrotherapy circuit.
Daily-stocked top-shelf minibar included in all suites.
Cons
Casual poolside dining options sometimes fall short of the high gourmet restaurant standards.
Dining at sister properties, such as Sunday brunch at Las Cuevas, can occasionally feel crowded.
A $1000 USD credit card hold is applied until after the stay, which may be unexpected for some guests.
Summary
Hyatt Ziva Cap Cana has a higher guest rating, while Hyatt Ziva Cap Cana has more restaurants, while Hyatt Ziva Cap Cana is the larger property, while Hyatt Ziva Cap Cana has more dining venues, while La Casa de la Playa offers more activities.
