Exceptional and attentive staff, often going "above and beyond" for guests.
High-quality and diverse gourmet dining options, including French-Polynesian and Indian cuisines.
Beautifully maintained, immaculate property with modern design and stunning beaches.
Tranquil and refined adults-only atmosphere, ideal for relaxation.
Full access to the family-friendly Hyatt Ziva Cap Cana's facilities, including its water park.
Premium top-shelf wines and liquors are included in the all-inclusive rate.
Spacious, modern, and well-equipped suites with comfortable beds and great decor.
Pristine Juanillo Beach featuring white, powdery sand directly accessible from the resort.
Cons
Some guests report "ridiculously long" wait times for restaurant seating and at bars.
Occasional mentions of cold pools and dirty hot tubs.
While generally praised, food quality can sometimes be average or inconsistent for certain dishes.
Some guests felt pressured by upselling attempts for Club Level or specialty dining.
Inconsistent mini-bar refills and in-room supplies were occasionally mentioned.
Nightlife on the Zilara side is generally quiet or non-existent, with most bars closing by 11 p.m.
Impression Isla Mujeres by Secrets
Pros
Only accessible by private catamaran — the arrival experience sets the tone for an exclusive island escape
AAA Five Diamond designation with back-to-back Most Instagrammable Hotel in the World awards (2024, 2025)
Personal butler service from 7 AM to 11 PM handles reservations, in-suite wine stocking, and every request
Pristine Caribbean water stays seaweed-free year-round, unlike mainland Cancún beaches
Four-story waterslide drops directly into the Caribbean Sea — a one-of-a-kind thrill
Mediterranean cliffside architecture with dramatic multi-level design offers stunning views from every angle
Only 125 suites on the entire island property ensures an intimate, uncrowded atmosphere
Top-shelf spirits, Le Labo amenities, welcome Patrón tequila, and twice-daily minibar refresh all included
Summary
Hyatt Zilara Cap Cana has a higher guest rating, while Impression Isla Mujeres by Secrets has more restaurants, while Hyatt Zilara Cap Cana is the larger property, while Hyatt Zilara Cap Cana has more dining venues, while Hyatt Zilara Cap Cana offers more activities.
