Exceptional and attentive staff, often going "above and beyond" for guests.
High-quality and diverse gourmet dining options, including French-Polynesian and Indian cuisines.
Beautifully maintained, immaculate property with modern design and stunning beaches.
Tranquil and refined adults-only atmosphere, ideal for relaxation.
Full access to the family-friendly Hyatt Ziva Cap Cana's facilities, including its water park.
Premium top-shelf wines and liquors are included in the all-inclusive rate.
Spacious, modern, and well-equipped suites with comfortable beds and great decor.
Pristine Juanillo Beach featuring white, powdery sand directly accessible from the resort.
Cons
Some guests report "ridiculously long" wait times for restaurant seating and at bars.
Occasional mentions of cold pools and dirty hot tubs.
While generally praised, food quality can sometimes be average or inconsistent for certain dishes.
Some guests felt pressured by upselling attempts for Club Level or specialty dining.
Inconsistent mini-bar refills and in-room supplies were occasionally mentioned.
Nightlife on the Zilara side is generally quiet or non-existent, with most bars closing by 11 p.m.
Hyatt Ziva Los Cabos
Pros
Exceptional and attentive staff and service.
High-quality, delicious, and varied food at buffets and à la carte restaurants.
Pristine cleanliness of the entire property and rooms.
Multiple inviting pools, including an infinity pool and adults-only option.
Fun and engaging KidZ Zone with a mini water park.
Vibrant, family-friendly atmosphere with activities for all ages.
Beautiful ocean views from various resort areas.
Convenient location near the airport and downtown San José del Cabo.
Excellent value, especially for an all-inclusive experience.
Opportunity for whale spotting during season.
Cons
Summary
Hyatt Zilara Cap Cana has a higher guest rating, while Hyatt Ziva Los Cabos has more restaurants, while Hyatt Ziva Los Cabos is the larger property, while Hyatt Zilara Cap Cana has more dining venues, while Hyatt Ziva Los Cabos offers more activities.
