Exceptional cleanliness throughout the resort's facilities and rooms.
Friendly, attentive, and helpful staff dedicated to guest satisfaction.
Stunning ocean views from many rooms and various resort areas.
Comprehensive Unlimited-Luxury® all-inclusive program offering great value.
Wide array of gourmet dining options with no reservations required.
Direct access to the beautiful, Blue Flag certified Icacos Beach.
Two refreshing outdoor pools, including a unique saltwater option.
Supervised Explorer's Club for kids and Core Zone Teens Club for younger guests.
Commitment to eco-friendly practices and involvement in green programs.
Complimentary Wi-Fi available in rooms and public areas for seamless connectivity.
Cons
The resort is temporarily suspended operations from December 2023 to December 2024.
Occasional reports of slow service for drinks, particularly by the pool area.
Some guests have experienced long waits for elevators at certain times.
Older reviews mentioned issues with limited drink availability during specific hours.
Past, conflicting reports about being charged for beach sunbeds (though now typically free).
Grand Velas Riviera Maya
Pros
Cocina de Autor is the first all-inclusive restaurant in the world to earn both a MICHELIN star and AAA Five Diamond — included in the rate
SE Spa with Forbes Five Stars, 90,000+ square feet, and 40+ treatment suites is one of the largest and most awarded resort spas in Mexico
Three distinct ambiances mean guests in Zen Grand have a completely different resort experience from guests in Grand Class — useful for multi-room group bookings
Tulum ruins are 15 minutes away and cenote tours are easy half-day excursions from this location
Cons
Zen Grand suites are three-quarters of a mile from the beach — the shuttle runs frequently but beach access requires active planning
Summary
Grand Velas Riviera Maya has more restaurants, while Grand Velas Riviera Maya has more dining venues, while Grand Velas Riviera Maya offers more activities.
