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Couples Swept Away vs Hyatt Ziva Cancun: Which is Better? (2026) | Resort Flock
Home / Resorts / Compare / Couples Swept Away vs Hyatt Ziva Cancun Couples Swept Away vs Hyatt Ziva Cancun Couples Resorts vs Hyatt Ziva — Side-by-side resort comparison
Key Metrics Metric Couples Swept Away Hyatt Ziva Cancun Our Rating 8.0 9.1 Star Rating 4.5 4.5 Room Count 312 547 Restaurants 7 9 Pools 4 5 Year Opened 1990 2015 Year Renovated 2006 2021
Features Metric Couples Swept Away Hyatt Ziva Cancun All-Inclusive Yes Yes Adults Only Yes No Beach Access Yes Yes Spa Yes Yes Kids Club No Yes
Dining Comparison Metric Couples Swept Away Hyatt Ziva Cancun Total Venues 19 19 Included 18 17 Extra Charge 1 2
Room Comparison Metric Couples Swept Away Hyatt Ziva Cancun Room Categories 8 13 Suite Categories 8 5
Activities Comparison Metric Couples Swept Away Hyatt Ziva Cancun Total Activities 25 18 Included 20 12 Extra Charge 5 6
Pros & Cons Couples Swept Away Pros Stunning, clean, and spacious Seven Mile Beach with ample lounge chairs. Impressive 10-acre sports and fitness complex, largest in Jamaica, with extensive facilities. Wide array of complimentary water sports (scuba diving, snorkeling, sailing, water skiing, kayaking). Highly praised specialty dining at Feathers (gourmet) and Lemongrass (Thai-fusion). Lush tropical gardens and intimate, romantic atmosphere. Complimentary airport transfers from MBJ and included excursions (catamaran, local bars). Extensive land activities including tennis lessons, yoga, and aerobics. Commitment to sustainability, recognized as EarthCheck Certified. Cons Inconsistent staff service, ranging from excellent to unsmiling or inattentive. Occasional issues with inconsistent hot water availability and poor water pressure in rooms. Unreliable Wi-Fi connectivity with "not spots" and weak signals. Mixed reviews for buffet lunch/dinner quality and sometimes cold breakfast options. Reports of towel shortages in rooms and at the beach. Some rooms experience noise from the main road or restaurants. Unpleasant odor reported in a specific "fresh water" area with a bridge. Hyatt Ziva Cancun Pros Exceptional, attentive, and friendly staff providing unmatched service. Diverse and high-quality dining options, including gourmet restaurants and a candy shop. Prime location on a peninsula, offering stunning views and two swimmable white sand beaches. Well-balanced offerings for both families (KidZ Club, water park) and adults (Turquoize Tower, rooftop pool). Beautiful, clean, and spacious facilities with multiple pools and quality entertainment. On-site microbrewery (Tres Cervezas) offering unique craft beer selections. Calm and clear waters perfect for snorkeling directly from the beach. Luxurious rooms and suites, often with great views and modern amenities. Summary Hyatt Ziva Cancun has a higher guest rating, while Hyatt Ziva Cancun has more restaurants, while Hyatt Ziva Cancun is the larger property, while Couples Swept Away offers more activities.
Additional costs for premium services like spa treatments, dolphin swims, and private dining.
Some guests reported drinks could occasionally be watered down.
Inconsistent food quality reported by some, particularly at the buffet (older reviews).
Perceived 'business-oriented' atmosphere with a prevalence of salespersons.
Unexpected daily charges reported by a few guests. 
