Exceptional staff members, including Bashir, Khadija, Mustapha, and the '3 Fatiha sisters', are consistently praised for their politeness and professionalism.
The resort features beautiful, well-maintained gardens and pools, creating a tranquil oasis environment.
Families benefit from extensive children's facilities, including a kids' club, mini club, children's pool, playground, and mini-golf.
Activities such as archery, rock climbing, tennis, basketball, and volleyball are readily available for guest enjoyment.
The breakfast buffet and traditional tagines receive positive mentions for their quality.
The resort provides both family-friendly and adult-only swimming areas to cater to diverse guest preferences.
A pirate ship attraction adds a unique and engaging element for younger guests in the children's area.
Cons
The hotel is approximately a 30-minute drive from the city center (Medina), leading to expensive taxi fares if the complimentary shuttle is not utilized.
Many guests express that the resort's 5-star rating feels inflated due to perceived inconsistencies in service and amenities.
Inconsistent food quality is a recurring complaint, with some full or half-board guests finding the overall dining experience disappointing.
Some rooms are reported as small, having problematic furnishings, electrical issues, or key entry problems.
Serious room issues include a lack of hot water or heating in bathrooms, and unpleasant smells like tobacco or sewage.
Grand Velas Riviera Nayarit
Pros
AAA Five Diamond and Forbes Five-Star rated — one of Mexico's most awarded all-inclusive resorts
Every room is a suite starting at 1,000 sq ft with private terrace and ocean or pool views
Truly all-inclusive: premium spirits, wines, 24-hour room service, and stocked minibar included
Exceptional dining with Michelin-recognized chefs and three AAA Four Diamond restaurants
Outstanding check-in experience with complimentary massage, welcome drink, and cool towel
World-class SE Spa with 20 treatment rooms and guided hydrotherapy circuit
Summary
Grand Velas Riviera Nayarit has a higher guest rating, while Grand Velas Riviera Nayarit has more restaurants, while Grand Velas Riviera Nayarit is the larger property, while Grand Velas Riviera Nayarit has more dining venues, while Barceló Palmeraie Oasis Resort offers more activities.
