Guests appreciate the modern and new facilities, as the resort underwent a renovation in 2019.
Spacious rooms, many with ocean views and private hot tubs on balconies, are a significant highlight.
The resort's adults-only concept provides a quiet and relaxing atmosphere, especially by the pools.
The main infinity pool is massive, never overly crowded, and offers ample loungers and swim-up bars.
Access to facilities, restaurants, and entertainment of the entire Barceló Maya Grand Resort complex (six resorts) is a major draw.
Specific à la carte restaurants like Sapporo Nikkei, Dolce Vita, and Agave receive particular praise for food quality and ambiance.
The pristine and well-maintained private beach is suitable for swimming and walking.
Housekeeping is efficient and maintains high standards, contributing to the resort's spotless cleanliness.
Cons
Front desk customer service can be slow and unaccommodating, sometimes lacking a solution-oriented approach.
Getting dinner reservations at à la carte restaurants can be challenging despite visible open tables.
Food quality at the main buffet for breakfast and lunch is sometimes described as decent but not outstanding, with some dishes being lukewarm or lacking flavor.
Room service is not included in the standard all-inclusive package, incurring an extra charge for non-Premium Level guests.
Some guests have reported issues with room temperature regulation, finding rooms humid and hot even with AC on.
Isolated incidents of theft have been reported, with guests expressing dissatisfaction with the hotel's security response.
The resort's large size can sometimes lead to crowded common areas, especially during conventions.
Grand Velas Riviera Nayarit
Pros
AAA Five Diamond and Forbes Five-Star rated — one of Mexico's most awarded all-inclusive resorts
Every room is a suite starting at 1,000 sq ft with private terrace and ocean or pool views
Truly all-inclusive: premium spirits, wines, 24-hour room service, and stocked minibar included
Summary
Grand Velas Riviera Nayarit has a higher guest rating, while Grand Velas Riviera Nayarit has more restaurants, while Barceló Maya Riviera - Adults Only is the larger property, while Barceló Maya Riviera - Adults Only has more dining venues, while Grand Velas Riviera Nayarit offers more activities.
