The expansive beach is consistently praised for its soft sand, clear swimmable ocean water, and opportunities to swim with sea turtles and enjoy excellent amateur snorkeling.
The entire five-resort complex, including rooms, pools, and public areas, is noted for being impeccably clean and very well maintained by staff.
Guests appreciate the 'stay at one, enjoy five' concept, granting access to restaurants, bars, pools, and beaches of four additional Barceló Maya resorts.
The resort boasts numerous large, well-maintained pools, including an adults-only pool, a semi-Olympic pool, and dedicated water parks for children.
Accommodations are frequently described as spacious, comfortable, and well-designed Junior Suites or Suites, often featuring large balconies or terraces.
The à la carte restaurants receive consistent praise for their ambiance, food quality, and service, with the Brazilian steakhouse and French Brasserie often mentioned as favorites.
The family-friendly atmosphere is a major strength, providing abundant amenities and activities catering to all ages, including Barcy Kids Club and family suites with Xbox.
Staff are consistently rated as excellent, friendly, attentive, and helpful, contributing to a positive and welcoming guest experience throughout the resort.
Cons
It can be challenging to secure reservations at the specialty à la carte restaurants, often requiring booking immediately upon arrival or facing limited availability.
A common complaint is the shortage of available beach and pool loungers, with many guests noting chairs are reserved early in the morning despite rules against it.
While some find variety, others describe the buffet food quality as inconsistent, sometimes mediocre, or lacking in proper temperature.
Some guests have experienced long delays during check-in and felt that limited information was provided about the extensive resort's offerings and layout.
The sofa beds in the suites can be firm and not very comfortable for sleeping, as noted by a few guests.
Prices for items like sunscreen in on-site gift shops and hotel transportation services are noted as very high.
The massive size of the complex can be a concern for some guests, particularly seniors or those with mobility issues, making navigation challenging.
Summary
Grand Velas Riviera Nayarit has a higher guest rating, while Grand Velas Riviera Nayarit has more restaurants, while Barceló Maya Palace is the larger property, while Barceló Maya Palace has more dining venues, while Grand Velas Riviera Nayarit offers more activities.
