The resort offers extensive and high-quality sports facilities, including a 10-lane heated Olympic swimming pool and a professional cycling center.
Guests consistently praise the well-equipped gym, which provides numerous fitness classes like Les Mills, GRIT, and Body Combat.
The buffet restaurants are highlighted for their variety and quality of food, offering diverse healthy, vegetarian, and themed options for all meals.
Rooms are frequently described as spacious, clean, and modern, often featuring balconies and sea views.
The staff, particularly in the restaurants and gym, receive frequent commendation for being friendly, helpful, and professional.
The overall cleanliness of the hotel facilities and grounds is a recurring positive point mentioned by guests.
Families particularly appreciate the range of activities and entertainment provided for all ages, including the Kids' Club and evening shows.
Cons
The resort's location is a common complaint, being somewhat far from the center of Costa Teguise and requiring transport.
There are additional charges for using the Olympic pool or reserving lanes, and some guests found its heated water still a bit cold.
Dining experiences, especially during peak times, can be hectic with long waits for accessing the dining room and difficulty securing tables.
Some guests reported room maintenance issues, such as broken balcony locks, air conditioner covers, or rooms appearing "run down."
Cleanliness issues were noted in specific areas like hallway carpets, public toilets, or occasional insect sightings in rooms.
The quality of some all-inclusive drinks, particularly red wine and sugary cocktails, has been a point of dissatisfaction for some guests.
Sunbed reservation with towels remains a persistent issue, making it difficult to find available loungers after pools open.
Grand Velas Riviera Maya
Pros
Every room is a suite starting at 1,184 sq ft with private terrace, jacuzzi, and daily-restocked minibar — among the largest entry-level suites in the Riviera Maya
Cocina de Autor is the first all-inclusive restaurant in the world to earn both a MICHELIN star and AAA Five Diamond award
Summary
Grand Velas Riviera Maya has a higher guest rating, while Grand Velas Riviera Maya has more restaurants, while Grand Velas Riviera Maya has more dining venues, while Barceló Lanzarote Active Resort offers more activities.
SE Spa spans 90,000+ sq ft with 40+ treatment suites and a Forbes Five-Star rating — one of Mexico's largest and most awarded resort spas
Three distinct ambiances let couples, families, and groups each find their ideal setting within one property
Genuinely premium all-inclusive — eight restaurants, seven bars, premium spirits, 24-hour suite service, and non-motorized water sports all included
Exceptional kids and teens programming with recently renovated, screen-free Kids' Club and tech-forward Teens' Club with PS5 and golf simulator
Water Ceremony hydrotherapy journey with eight unique experiences is complimentary with any 50-minute spa treatment
Personal concierge assigned to every suite across all three ambiances, with butler service in Grand Class and Presidential suites
Direct Caribbean beach access with white sand, lounger service, and marina center for kayaking and snorkeling
Multiple pools across three zones means you always find a spot — including an adults-only infinity pool at Grand Class
Cons
Zen Grand suites are located three-quarters of a mile from the beach — requires shuttle or a 15-minute walk, which some guests find inconvenient for quick beach visits
Popular restaurants like Cocina de Autor and Piaf book up fast — guests report needing to reserve 6 months in advance during high season or risk missing out
Premium price point — one of the most expensive all-inclusives in the Riviera Maya, with rates significantly above competitors
Sargassum seaweed can affect the beach seasonally (typically May–October), and protective barriers, while effective, are not aesthetically pleasing
The resort's large footprint (80 acres) means significant walking or shuttle-waiting between ambiances, restaurants, and facilities
Lunch options can be underwhelming compared to dinner — pool snacks and buffet quality receive mixed reviews from guests
Some guests note the property shows its age in certain Zen Grand areas, despite ongoing renovations
Restaurants have age restrictions that limit family dining options — Cocina de Autor, Piaf, and Bistro are 16+ (12+ between 6–7 PM only)
