Exceptional staff service provides friendly, helpful, and attentive assistance to guests, often going above and beyond.
The resort boasts a prime beachfront location with direct access to El Palmar beach, offering beautiful views and convenient enjoyment.
Multiple outdoor swimming pools, including a children's pool with a water park-like feel, cater to diverse preferences.
The Kids Club for ages 5-12 and supervised activities are highly appreciated by families.
Many guests enjoy the daily entertainment programs and nightly shows featuring live music and professional dancers.
Overall cleanliness of the hotel, especially housekeeping services, is consistently highlighted.
The resort is conveniently located within walking distance of local shops and restaurants.
Cons
Food quality is frequently described as basic, repetitive, low quality, and sometimes served cold across all restaurants.
Many guests find the alcoholic beverages to be of low quality or made with generic syrups.
Rooms are often dated, featuring old decor, rattan furniture, potentially uncomfortable beds, and maintenance issues.
Guests report specific room problems like broken door locks, unpleasant smells (e.g., sewer), or air conditioning malfunctions.
Limited a la carte dining options for standard guests, with difficult reservation processes often resulting in late dining times.
Guests must compete for pool loungers, as many are reserved early in the morning.
Some front desk interactions are reported as negative, citing rudeness or a focus on selling upgrades over assisting guests.
Wi-Fi can be unreliable or restricted to public areas or Premium Club guests.
Grand Velas Los Cabos
Pros
The only all-inclusive resort in the world holding Forbes Five Stars, AAA Five Diamonds, and a MICHELIN-starred restaurant simultaneously
Cocina de Autor delivers an extraordinary 8-10 course MICHELIN-starred tasting menu included in the all-inclusive rate — a rarity at any price point
All 307 suites start at 1,081 sq ft with ocean views, private terraces, jacuzzi tubs, and 24-hour personalized butler concierge
Summary
Grand Velas Los Cabos has a higher guest rating, while Barceló Ixtapa - All Inclusive has more dining venues, while Grand Velas Los Cabos offers more activities.
