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Based on 9.5k reviews
Exceptional Staff
Guests consistently laud the resort's staff for their outstanding friendliness, attentiveness, and professionalism, significantly enhancing the overall vacation experience.
Beautiful Beach & Location
The resort's direct access to a wide, white-sand beach with stunning views, combined with its prime location in the vibrant Hotel Zone, receives high praise for convenience and scenic beauty.
Quality Dining
The variety and quality of food across buffets and a la carte restaurants are frequently described as delicious and great, catering to diverse palates.
Comfortable Rooms
Rooms are generally appreciated for being spacious, clean, and well-appointed, with the in-room double whirlpool tubs often highlighted as a luxurious touch.
Comprehensive All-Inclusive
The extensive all-inclusive program, including 24-hour room service, top-shelf drinks, and minibar, is a major draw, offering excellent value for money.
Dated Decor
Some guests note that certain areas and furnishings, particularly in the rooms, appear dated and could benefit from a more contemporary renovation.
Dining Reservations & Snacks
Difficulty securing reservations at popular a la carte restaurants and limited snack options between major meal times are recurring points of feedback.
Beach Towel Shortages
The resort occasionally runs out of beach towels by late morning, which can be an inconvenience for guests seeking a fresh towel after a swim.
Sales Presentations
Guests have mentioned encountering persistent sales pitches, often perceived as timeshare solicitations, which can detract from the relaxed atmosphere.
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4.0 Star Hotel
Costco Travel
88 Excellent Rating
Based on over 1400 reviews
Five Star Alliance
Very Good to Superb Rating
9.2 for location and staff, 8.6 for cleanliness, 8.4 for value
Booking.com
8.5 Excellent Rating
Based on guest reviews
Agoda.com
Beach Palace occupies a high-rise position in Cancún's Hotel Zone, and its Sky Floor on the 14th floor is the feature that earns its place in any comparison. Two rooftop pools with views of both the Caribbean Sea and Nichupté Lagoon simultaneously — that dual panorama is physically impossible to replicate from ground level, and few other Cancún resorts offer it. The Sky Bar and rooftop Jacuzzis complete the setup. If you're choosing a Hotel Zone all-inclusive and the rooftop experience appeals to you, Beach Palace competes directly with significantly more expensive properties for this specific feature.
The resort opened in 1985 and was last substantially renovated in 2007 — which means the bones are 17 years post-renovation. For a property that carries Palace Resorts' mid-to-upper pricing tier, some room categories show this age more than others. The premium all-inclusive program is genuinely comprehensive: all meals at all 17 venues included, premium domestic and imported spirits, 24-hour room service, fully stocked in-room minibar with liquor dispenser, free Wi-Fi, and unlimited calls to select countries. This is one of the more complete all-inclusive packages in the Hotel Zone.
At 287 rooms, Beach Palace is smaller than the mega-resort competitors in the same price bracket. This translates to shorter waits at restaurants, bars, and pools — and staff who recognize repeat guests more quickly. The trade-off is a narrower range of physical facilities compared to 500+ room properties. Families are accommodated with a Kids Club and teen club, children's pool with waterslide, and a main crescent-shaped pool with its own waterslide.
Practically: 287 rooms, 21–34 minutes from Cancún International Airport (CUN). Direct access to a white-sand beach in the Hotel Zone. Six specialty restaurants plus a buffet and multiple bars, all included. The Stadium Bar is useful for sports event coverage. Tip: Momo (the sushi restaurant) requires reservations; the others don't.