Rating6.9Rating8.0Adults OnlyRating6.9Average
Based on 3k reviews
Prime Location
Guests consistently praise the hotel's excellent location, offering easy walking access to the beach, city center, and public transport hubs.
Impeccable Cleanliness
The hotel maintains high standards of cleanliness, with both rooms and common areas frequently lauded for their tidiness and hygiene.
Friendly Staff
Many guests highlight the helpful and attentive nature of the hotel staff, particularly the cleaning teams and some front desk personnel.
Spacious Accommodations
Rooms are generally described as spacious, providing comfort for guests, with ocean view rooms being particularly popular and well-regarded.
Subpar Dining Experience
The most significant concern is the buffet food, often labeled as repetitive, bland, and lacking variety, particularly for lunch and dinner, which detracts from the all-inclusive value.
Aging Facilities
The hotel's infrastructure and decor are frequently noted as dated, with guests suggesting a need for renovation in various areas.
Noise Levels
Guests often report disruptive noise from entertainment areas, the pool, and the dining room, which can impact the overall tranquility of the stay.
All-Inclusive Limitations
The all-inclusive package often falls short of expectations due to a limited selection of included drinks, with many common options incurring extra charges.
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Biosphere Certification
Biosphere
Eco-Certified Property
Expedia
The main reason to choose Alua Tenerife over the southern resorts (Costa Adeje, Los Cristianos) is Puerto de la Cruz itself. The north is genuinely different: greener, cooler in summer, with a lived-in town center 10–15 minutes on foot, a botanical garden, and the Loro Parque zoo nearby. Playa Jardín — the beach 150–300 meters from the hotel — is black volcanic sand, landscaped by César Manrique, and has a legitimate claim to being one of Tenerife's most attractive beaches. It's not the calm lagoon water of the south, however: waves can be strong, and swimming conditions can make the pool a more sensible option on windier days.
This property suits families who want a cultural holiday alongside beach time, and adults who prefer the authentic character of a working Canarian town over the purpose-built resort strips. The My Favorite Club tier adds meaningful upgrades — private check-in, a dedicated lounge, and ocean-view rooms — for guests who want a more personalized experience within the same all-inclusive format.
The honest limitation: the resort's building is described in many reviews as a dated, dark concrete structure. The 2021 renovation refreshed rooms and facilities but did not change the fundamental architecture. Noise is also a recurring issue — rooms near the entertainment area or pool receive sound from shows and activity well into the evening. Elevators have reportedly been slow or intermittently out of service. The buffet food quality for lunch and dinner is frequently described as repetitive and below the standard the setting promises.
Practically: 438 rooms across 10 categories, from 344 sq ft standard doubles to 646 sq ft two-bedroom suites. Two outdoor pools (adult and children's) plus a heated indoor pool at extra charge (closed Saturday afternoons and Sundays). The Vértigo Rooftop Bar operates evenings at extra charge. Gym and wellness area for guests 16 and over. Tenerife North Airport (TFN) is 22km away, 21 minutes by car. Tenerife South (TFS) is 84km, approximately 75 minutes.
Underground parking is available at roughly €12 per day. Street parking in Puerto de la Cruz is limited.