Rating8.2Adults OnlyRating8.3Adults OnlyAverage
Based on 5.2k reviews
Exceptional Service
Guests consistently praise the staff for their friendliness, attentiveness, and professionalism, making their stay highly enjoyable.
Stunning Beach & Snorkeling
The resort's beautiful private beach and clear, tranquil ocean waters are a major draw, offering excellent opportunities for direct snorkeling.
Adults-Only Atmosphere
The adults-only setting provides a serene and romantic environment, highly favored by couples and honeymooners seeking a sophisticated escape.
Neighboring Resort Access
The unique perk of accessing amenities and dining at the adjacent family-friendly Sunscape Sabor Cozumel and Dreams Cozumel is highly valued.
Diverse Dining Options
The availability of multiple à la carte restaurants without requiring reservations is a significant convenience and variety appreciated by guests.
Inconsistent Food Quality
Recurring concerns about the food, citing issues with temperature, variety, and overall quality, particularly outside of specialty restaurants.
Dated Rooms & Renovation Needs
Many guests note that some rooms and areas of the resort appear dated and could benefit from significant renovations to align with luxury expectations.
Cleanliness Concerns
While generally good, specific complaints about cleanliness in hallways, some rooms, and unpleasant odors in bathrooms have been reported.
Preferred Club Value
The value proposition of the Preferred Club upgrade is often debated, with some guests feeling the extra cost does not always translate to clearly distinguishable or enforced perks.
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Cozumel's reef is the draw, and Secrets Aura's location on the island's sheltered western coast puts guests within wading distance of live coral. The fringing reef starts close to shore — snorkel gear is loaned free for up to an hour, and the underwater visibility here consistently outperforms mainland Riviera Maya sites. For diving, the island's professional operators run boat excursions to Palancar, Santa Rosa Wall, and other named sites, though these are booked and paid separately.
This resort works well for couples who want Cozumel's marine access in an adults-only setting. It also has an unusual perk: guests get unlimited access to the neighboring Sunscape Sabor Cozumel and Dreams Cozumel resorts, which expands the dining and pool options without extra cost. That cross-resort access is particularly valuable for guests staying a week or longer who want variety. Travelers expecting brand-new interiors should look elsewhere — this is a 2007 property and standard rooms show their age.
The honest problem at Secrets Aura is inconsistency. Reviews specifically cite cold food arriving at restaurants, broken in-room amenities (particularly hot water issues), and uneven cleanliness in hallways and bathrooms. The front desk has also drawn complaints. This is a mid-range Secrets property, not the premium end of the brand — Preferred Club upgrades are debated in reviews for not always delivering proportional value. Bring water shoes: ocean entry has rocky sections near the beach.
Practical context: 266 suites total, all non-smoking with private balcony or terrace. Unlimited-Luxury includes all restaurants and bars, snorkel gear loans, and non-motorized water sports. Airport is Cozumel International (CZM), 20 minutes / 9.3 miles from the resort — easy transfer. The island itself is a short ferry from Playa del Carmen for day trips.
Best months are December through April for clearest water and stable weather. Hurricane season runs June through November. The cross-resort dining access at Dreams and Sunscape is most useful at dinner — check which restaurants are operating on a given night before walking over.