All-Inclusive
Royalton Luxury Resorts
Royalton Riviera Cancun, Autograph Collection All-Inclusive Resort
Riviera Cancun (Puerto Morelos), Mexico
Riviera Cancun (Puerto Morelos), Mexico
Above Average
Based on 15.2k reviews
Aesthetic & Facilities
Guests consistently praise the resort's beautiful aesthetics, modern design, and well-maintained facilities, contributing to a luxurious ambiance.
Exceptional Staff
The staff is frequently lauded for their friendly, polite, and attentive service, significantly enhancing the overall guest experience.
Diverse Dining & Pools
The resort offers a wide array of dining options and numerous pools, ensuring variety and ample choices for relaxation and culinary exploration.
Prime Beachfront Location
Its desirable beachfront location provides direct access to a beautiful strip of white sand, often highlighted as a major draw for guests.
Luxury Inclusions & Rooms
The 'All-In Luxury®' concept, coupled with modern, spacious rooms and complimentary Wi-Fi, are recurrently praised for adding significant value and comfort.
Dining Consistency & Reservations
Guests frequently caution about the inconsistent quality of food across venues and significant difficulties in securing reservations for à la carte restaurants, often leading to long wait times.
Beach Sargassum
The presence of sargassum seaweed on the beach is a recurring concern, impacting the pristine appearance and enjoyment of the beachfront.
Room Maintenance Issues
Minor maintenance problems in rooms, such as non-functional jacuzzis or general wear and tear, are sometimes reported, suggesting a need for more consistent upkeep.
Public Area A/C
A common point of concern is the perceived lack of effective air conditioning in some public areas and hallways, which can be uncomfortable in the tropical climate.
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Green Globe Certified
Green Globe
Travelers' Choice Award
TripAdvisor
AAA 4-Diamond Rating
AAA
At 840 rooms, Royalton Riviera Cancun is one of the larger all-inclusives in the Riviera Cancun (Puerto Morelos) corridor, and its scale means it has the amenities to match: 13+ restaurants, a casino, a splash park for kids, and a dedicated adults-only Hideaway section. The property closed for renovations and reopened December 7, 2025 with refreshed guest rooms and public spaces — meaning you're getting updated finishes across the board.
The casino is the most unusual amenity for an all-inclusive in this location. Casino del Mar operates on-site and guests can access it as part of their stay. For groups where some members want to gamble while others prefer the beach, this resolves the typical logistical problem of organizing an off-site casino trip. The Hideaway section functions similarly to Royalton Negril's — adults-only (18+) with its own pool, beach area, and dedicated lounge.
The main weakness at Royalton Riviera Cancun is its size. With 840 rooms, you're looking at large crowds at the main pool and buffet, and the resort can feel impersonal. Specialty restaurant reservations — particularly Zen teppanyaki — are competitive. The sprawl also means walking distances between sections are real. Families with small children who prefer manageable scale will find 400-room properties less exhausting.
The beach at Riviera Cancun (Puerto Morelos) is generally good — calmer and less rocky than parts of the Hotel Zone — but the reef close to shore can limit how far out you can swim without fins. Snorkeling directly off the beach is actually decent here, which is rare for an all-inclusive beach. The resort is 16 km from Cancun Airport, putting it among the shortest transfers in the area. For families who want a large resort with lots of contained options, the recent renovation and the casino-plus-Hideaway combination make Royalton Riviera Cancun a reasonable choice. Couples seeking a quiet, intimate setting should look elsewhere on this coast.
