Riviera Maya (Playa del Carmen), Mexico
Rating8.2
Rating8.4Adults Only
Rating8.0Adults OnlyGood
Based on 3.2k reviews
Exceptional Staff
Guests consistently commend the resort's staff for their friendly, helpful, and amazing service, significantly enhancing the vacation experience.
Diverse Family Dining
The wide variety of delicious food, including buffets and themed restaurants like the exclusive pirate-themed venue, is a major hit, especially with families.
Outstanding Kids' Facilities
The extensive children's amenities, such as multiple pools with waterslides, a water park, and a well-run Kids Club, provide endless entertainment for younger guests.
Spacious & Comfortable Rooms
Accommodations are frequently praised for their size, comfort, and family-friendly features like bunk beds and even toys in some units.
Beautiful Beach & Grounds
The resort's direct access to a pristine white sand beach and its well-maintained, attractive grounds contribute significantly to a pleasant stay.
Time-Share Pressure
Guests frequently report aggressive and persistent time-share sales pitches upon arrival and throughout their stay, which can be a significant annoyance.
Potential Construction
While the Family Club Riviera itself remained operational, some guests noted ongoing construction in the broader complex, which might impact the overall ambiance or pathways.
Additional Charges
Be aware that several services, including room service, babysitting, and certain premium beverages or restaurants, incur extra costs beyond the all-inclusive rate.
Inconsistent Cleanliness
Although generally good, there have been isolated reports of cleanliness issues in specific rooms, suggesting occasional inconsistencies.
Aggregate score derived from public review platforms. Category scores reflect our editorial assessment based on analysis of guest reviews. ResortFlock is not affiliated with or endorsed by any review platform.
Princess Family Club Riviera operates as the family-specialist section of the Grand Riviera Princess complex, built in 2007 on the Riviera Maya. The 144-room 'hotel within a hotel' structure means families get dedicated facilities — their own children's pools with slides, a pirate-themed restaurant exclusive to Family Club guests, an ice cream parlor, and room configurations with bunk beds — while also having full access to the entire Grand Riviera Princess complex's 12 restaurants and 20+ bars. This breadth-versus-scale trade-off is the property's main selling point.
The resort is specifically designed for families with children aged 3–12. The Kids Club runs daily, the pirate restaurant is a genuine draw for younger children, and rooms with triple bunk beds accommodate families with three children. The Teen Club provides older kids a dedicated zone. Couples without children or adults seeking quiet should consider the adults-only section of the complex or a different property — this part of the resort is actively, unapologetically family-oriented.
The honest practical challenge is navigation. The Grand Riviera Princess is a large, sprawling complex. Getting from the Family Club section to specific restaurants or the beach can involve significant walking. The internal shuttle is available but adds time to every movement. Families with very young children who need frequent returns to the room will feel this friction more.
Practically: 144 rooms (104 Junior Suites, 40 Swim-Out), Cancun International Airport (CUN) approximately 49 km away, 39–46 minute drive. Beachfront location on a white sand Playa del Carmen stretch with direct Caribbean access.