Rating8.0Rating8.0Rating8.0Adults OnlyGood
Based on 2k reviews
Exceptional Staff Service
Guests consistently commend the staff for being friendly, attentive, and proactive in ensuring a comfortable and memorable stay, often going above and beyond expectations.
Superior Dining Experience
The resort's diverse selection of 8 restaurants and the high quality of food, including the extensive breakfast buffet and live cooking stations, are frequently highlighted as a major strength.
Modern & Pristine Facilities
The elegant, contemporary design of the hotel coupled with the immaculate cleanliness of both the rooms and common areas receive widespread praise from visitors.
Prime Beachfront Location
Direct access to San Agustín Beach and the picturesque sea views are a significant draw, allowing guests to easily enjoy the calm waters and volcanic sand.
Exclusive 'The Reserve' Benefits
Guests who opt for 'The Reserve' package highly value the personalized concierge service, private pools, exclusive lounges, and dedicated breakfast areas.
Innovative Destination Inclusive®
The unique concept of integrating local cultural experiences, excursions, and workshops into the all-inclusive package is highly appreciated for offering an immersive travel experience.
Dining Peak Times
Some guests have noted occasional waiting times or 'bottlenecks' at the popular live cooking stations within the buffet restaurant, especially during peak hours.
Dietary Options
While dining is generally praised, a few reviews suggest that the variety of vegetarian and vegan options within the main buffet could be expanded.
À La Carte Reservations
Securing preferred dining times at the à la carte restaurants can be challenging if reservations are not made promptly upon arrival at the resort.
Sun Lounger Management
The hotel's policy regarding the removal of items from sun loungers, if perceived as being reserved for extended periods, has occasionally caused minor guest dissatisfaction.
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Ecostars® Certification
Leading global sustainability certification
Ecostars
Spa A Label Award
First spa in Spain to receive this prestigious award
Spa A Label
Paradisus Gran Canaria is the brand's first property in Europe, opening in March 2023 after a full transformation of the site in San Agustín — the quieter southern Gran Canaria resort area that sits between the busier Playa del Inglés to the east and the quieter Puerto de Mogán to the west. For guests evaluating Gran Canaria all-inclusives, it is currently the newest and most comprehensively built product on the island, with a design quality that stands apart from the older Canary Islands resort stock.
The eight restaurants and the overall food program are the primary differentiator. Lemon Fish Nikkei Sky Bar brings a Peruvian-Japanese fusion concept to a terrace with ocean views — unusual for the Canary Islands market. Mangú by Leandro Díaz is the signature restaurant honoring Dominican culinary tradition. The buffet (Origen Gastro Hall) runs live cooking stations that receive consistently strong guest feedback. For a major European all-inclusive, the dining variety is genuinely above average.
The tiered room system splits between standard Premium rooms and The Reserve (adults-only section with exclusive pool, dedicated restaurant, and premium concierge). The gap in service quality between the two tiers is the same as at other Paradisus properties — The Reserve is worth the price difference if evening restaurant access and quieter pool environments matter.
The honest constraint is San Agustín beach itself — it's dark volcanic sand rather than white, which is the reality of this stretch of Gran Canaria's coast. The water is calmer than the windward beaches, and the beach is well-maintained, but guests expecting white Caribbean sand will need to adjust expectations or take the short drive to the artificial sand at Playa del Inglés.
Gran Canaria Airport is about 25 minutes from the property. The Canary Islands' year-round mild climate (18–24°C in winter, 26–30°C in summer) makes this property viable outside the typical European beach season — a practical advantage for guests traveling in November through February.