Rating8.7Adults OnlyRating9.0Adults OnlyRating9.1Adults OnlyGood
Based on 2.3k reviews
Exceptional Staff
Guests consistently laud the incredibly friendly, attentive, and accommodating staff who provide excellent, genuine, and non-pushy service, making every stay memorable.
Gourmet Dining & Mixology
The resort's elevated cuisine, particularly the a-la-carte options like sushi at Tempest and lunches at Lola Beach, alongside the creative mixology and top-shelf drinks, receives high praise for quality and variety.
Beautiful Beach & Pool
The pristine, large, and swimmable white-sand beach with ample seating, combined with the beautiful main ocean-view pool area, provides a stunning and relaxing environment for guests.
Comfortable, Clean Rooms
Rooms are consistently described as very nice, comfortable, spacious, and impeccably clean, featuring quality furnishings, great beds, and huge spa-like showers with good water pressure.
Tranquil Adults-Only Vibe
The quiet, relaxing, and sophisticated adults-only environment is highly appreciated by guests, making it an ideal destination for couples and those seeking to decompress.
Housekeeping Inconsistencies
Some guests reported sporadic housekeeping, inconsistent replenishment of toiletries, and non-existent turndown service, suggesting a need for greater consistency in this area.
Sales Pitches
A recurring complaint involves guests being subjected to sales pitches for vacation clubs or promotions, particularly during the check-in process, which can detract from the initial welcome.
Noise & Pool Temp
Occasional noise from nearby construction or internal repair work, thin walls, and loud live music in common areas were noted. Additionally, the main pool temperature was frequently described as too cold by some visitors.
Aggregate score derived from public review platforms. Category scores reflect our editorial assessment based on analysis of guest reviews. ResortFlock is not affiliated with or endorsed by any review platform.
AAA Diamond Designation
Undated
AAA
Excellent Rating
4.5 out of 5
TripAdvisor
Very Good Rating
8.1 out of 10 based on 315 reviews
Booking.com
When Hyatt took over the former Secrets Capri property in December 2022 and relaunched it as the Zilara Riviera Maya, the brand made a clear bet: fewer gimmicks, better food, and a genuinely adults-only environment. That bet mostly pays off. The resort's nine-venue dining lineup — anchored by Tempest's teppanyaki tables and Lola Beach Restaurant's wood-fired seafood — is consistently ranked among the better all-inclusive food programs in the Playa del Carmen corridor, which is a low bar in some places but is meaningfully cleared here.
This is a couples resort, full stop. There are no kids, no waterslides, no 7 a.m. chair-saving stampedes. If you're two adults who want to eat well, drink at a swim-up bar, and sleep without hearing a children's pool outside your window, Zilara Riviera Maya is a strong fit. If you're traveling with family, with a group of friends seeking a high-energy party scene, or if you need an extensive property with multiple pools and sprawling entertainment, this place will feel too small and too quiet.
The most consistent complaint in guest reviews is not the food or the rooms — it's the check-in process. Hyatt has a vacation club sales operation here, and guests report being pitched aggressively within the first hour of arrival. Some find it easy to decline; others describe it as the low point of an otherwise excellent stay. Go in knowing this, and you'll handle it fine.
The property holds 291 suites across 12 categories, ranging from 474-square-foot tropical-view junior suites to a 1,582-square-foot Presidential Suite with a private plunge pool and kitchen. Ocean Front suites come with butler service. The Cancun International Airport (CUN) is about 28 miles north — 40 to 60 minutes by car depending on traffic through Playa del Carmen. The Zen Spa charges separately for treatments but the hydrotherapy circuit is a good pre-massage option worth adding.
Rates put this in the upper tier of Riviera Maya all-inclusives — below Andaz Mayakoba or Rosewood but above the Riu and Bahia Principe properties. A useful comparison point is the Hyatt Ziva Riviera Cancun next door, which is the same parent brand but family-friendly and larger. If you've stayed there and want something quieter, this is the natural upgrade.