Rating8.4
Rating8.0
Rating8.1Adults OnlyVery Good
Based on 5.8k reviews
Exceptional Service
Guests consistently laud the resort's staff for their outstanding care, attentiveness, and professional demeanor, contributing significantly to a positive holiday experience.
Culinary Excellence
The food quality and variety, particularly at the buffet breakfast and dinner, receive high praise for its freshness, live-cooking stations, and diverse options.
Prime Location & Views
The hotel's unique position next to the Maspalomas Dunes offers stunning panoramic views and direct access for picturesque walks to the beach.
Serene Adults-Only Ambiance
The adults-only concept provides a peaceful, relaxing, and quiet atmosphere, ideal for couples and those seeking a tranquil escape.
Impeccable Cleanliness
Guests frequently commend the resort for its high standards of cleanliness across all facilities, including rooms, common areas, and pools.
Beautiful Gardens & Pools
The extensive tropical gardens and well-maintained, heated outdoor pools contribute to the resort's luxurious and inviting ambiance.
Unexpected Extra Costs
Guests frequently express frustration over additional charges for in-room safes and water served with evening meals, which can impact the perceived value.
Gym Facilities
The gym facilities are occasionally cited as being underwhelming or inadequate for a 5-star property, suggesting room for improvement in this area.
Wi-Fi Consistency
While generally available, some guests reported intermittent or weak Wi-Fi connectivity, which can be an inconvenience.
Evening Entertainment Schedule
A few guests felt that the evening entertainment schedule was not ideal, sometimes conflicting with dinner times and concluding relatively early.
Aggregate score derived from public review platforms. Category scores reflect our editorial assessment based on analysis of guest reviews. ResortFlock is not affiliated with or endorsed by any review platform.
5-star status
Upgraded after 2021 refurbishment
Riu Hotels & Resorts
100 best hotels of 2025
For excellence in hospitality and high customer satisfaction
TUI Group
TUI Nordic awards
2020
TUI Nordic
Travelife Gold Certification
90% of Riu hotels globally certified (71 hotels in 2024)
Travelife
Loved by Guests
64 Riu hotels in 2021
Hotels.com
Travelers' Choice Awards
67 Riu hotels in 2025
Tripadvisor
Riu Palace Maspalomas has one specific geographical advantage that no renovation budget can replicate: it sits directly next to the Maspalomas Dunes nature reserve. Walking out the back of the hotel puts you into a protected landscape of sand dunes that end at the beach — an 800-meter route through a UNESCO-adjacent natural area that's genuinely unlike anything else on Gran Canaria's tourist strip. Guests who treat this as a daily walk rather than a resort feature are the ones who leave most satisfied.
This is a half-board property, not all-inclusive — a distinction that matters for trip planning. Half-board covers an extensive buffet breakfast with sparkling Cava included, and dinner (either the main Dunas buffet or one of two à la carte restaurants). Lunch and drinks are not included in the standard rate, which changes the budget math significantly. Anyone expecting to drink freely at poolside should factor in the bar tab. The adults-only (18+) format holds after a 2021 renovation that repositioned this as an exclusively grown-up property.
The honest drawback is the beach situation. There is no beach directly attached to the resort. The 800-meter dune walk to Playa del Inglés is beautiful but not accessible for everyone, and the beach is a public beach shared with the general tourist zone rather than a private resort beach. Guests who need immediate sand access without a walk should choose a different property.
Practically: 364 renovated rooms across room and suite categories. Half-board includes breakfast and dinner; beverages and lunch extra. Two outdoor pools, both heated in winter. Krystal (fusion) and El Oasis (Spanish) require advance booking via the RIU app. Gran Canaria airport (LPA) is 28–34 km out — roughly 30 minutes. Best season: November through April when Canary Island winters deliver reliable warm, dry days.