Exceptional and attentive staff, often going "above and beyond" for guests.
High-quality and diverse gourmet dining options, including French-Polynesian and Indian cuisines.
Beautifully maintained, immaculate property with modern design and stunning beaches.
Tranquil and refined adults-only atmosphere, ideal for relaxation.
Full access to the family-friendly Hyatt Ziva Cap Cana's facilities, including its water park.
Premium top-shelf wines and liquors are included in the all-inclusive rate.
Spacious, modern, and well-equipped suites with comfortable beds and great decor.
Pristine Juanillo Beach featuring white, powdery sand directly accessible from the resort.
Cons
Some guests report "ridiculously long" wait times for restaurant seating and at bars.
Occasional mentions of cold pools and dirty hot tubs.
While generally praised, food quality can sometimes be average or inconsistent for certain dishes.
Some guests felt pressured by upselling attempts for Club Level or specialty dining.
Inconsistent mini-bar refills and in-room supplies were occasionally mentioned.
Nightlife on the Zilara side is generally quiet or non-existent, with most bars closing by 11 p.m.
Sandals Grande St. Lucian Spa & Beach Resort
Pros
Unbelievable hospitality and friendly, accommodating staff.
Stunning location with panoramic views of Atlantic and Caribbean.
Gorgeous and pristine mile-long beach with calm, crystal-clear waters.
Delicious food and wide variety of 12 dining options.
Lively entertainment team and diverse activities.
Romantic ambiance, ideal for honeymoons and anniversaries.
'Stay at 1, Play at 3' program offering access to other Sandals resorts.
Both motorized and non-motorized water sports are included.
Immaculate resort grounds and common areas.
Cons
Summary
Hyatt Zilara Cap Cana has a higher guest rating, while Sandals Grande St. Lucian Spa & Beach Resort has more restaurants, while Sandals Grande St. Lucian Spa & Beach Resort is the larger property, while Hyatt Zilara Cap Cana has more dining venues, while Sandals Grande St. Lucian Spa & Beach Resort offers more activities.
