AAA Five Diamond and Forbes Five-Star simultaneously — one of the most decorated all-inclusive resorts in Mexico
Suites start at 1,000 sq ft with private terraces, ocean views, and 24-hour butler concierge — the entry level here exceeds most competitors' premium categories
Premium spirits, wines, and 24-hour room service are fully included — not standard at most all-inclusives, even premium ones
Banderas Bay is swimmable — actual ocean swimming possible, unlike Los Cabos Pacific corridor properties
Cons
Pool lounger competition peaks by 8 AM in high season (December through March) — early rising is required for preferred positions
Some ocean view suites have partial obstructions from palm trees or the Selva del Mar restaurant building — ask at booking about specific suite positioning
Piaf and Frida fill up during high season — book before arrival rather than assuming walk-in availability
Hard Rock Hotel Riviera Maya
Pros
Three protected beach coves provide genuinely swimmable, snorkel-friendly water — rare for a Riviera Maya all-inclusive
The Hacienda/Heaven split gives adults real separation from family activity areas when needed
23-slide Rockaway Bay Water Park is one of the largest resort-integrated water parks in the region
Le Petit Cochon and UMO consistently rank among the best resort restaurants in the area
75-treatment-room Rock Spa® with Temazcal ritual and Rhythm and Motion massages is genuinely large-scale
Cons
Buffet quality is a recurring complaint — limited variety and inconsistent food temperature across multiple buffet venues
Property size means golf cart shuttles are necessary between Hacienda and Heaven sections — adds 10–15 minutes to any cross-section plan
Eden Pool cabanas and over-water cabanas are often reserved for Legendary members, reducing available seating for other adults
À la carte restaurant reservations fill within hours of arrival; guests who don't book immediately default to the buffet
Summary
Grand Velas Riviera Nayarit has a higher guest rating, while Hard Rock Hotel Riviera Maya has more restaurants, while Hard Rock Hotel Riviera Maya is the larger property, while Hard Rock Hotel Riviera Maya has more dining venues, while Grand Velas Riviera Nayarit offers more activities.
