Grand Velas Riviera Maya vs Hyatt Zilara Cap Cana
Velas Resorts vs Hyatt Zilara — Side-by-side resort comparison
Key Metrics
| Metric | Grand Velas Riviera Maya | Hyatt Zilara Cap Cana |
|---|---|---|
| Our Rating | 9.2 | 9.1 |
| Star Rating | 5.0 | 4.5 |
| Room Count | 539 | 249 |
| Restaurants | 8 | 6 |
| Pools | 4 | 3 |
| Year Opened | 2008 | 2019 |
| Year Renovated | 2021 | — |
Features
| Metric | Grand Velas Riviera Maya | Hyatt Zilara Cap Cana |
|---|---|---|
| All-Inclusive | Yes | Yes |
| Adults Only | No | Yes |
| Beach Access | Yes | Yes |
| Spa | Yes | Yes |
| Kids Club | Yes | No |
Dining Comparison
| Metric | Grand Velas Riviera Maya | Hyatt Zilara Cap Cana |
|---|---|---|
| Total Venues | 15 | 28 |
| Included | 15 | 27 |
| Extra Charge | 0 | 1 |
Room Comparison
| Metric | Grand Velas Riviera Maya | Hyatt Zilara Cap Cana |
|---|---|---|
| Room Categories | 11 | 9 |
| Suite Categories | 11 | 9 |
Activities Comparison
| Metric | Grand Velas Riviera Maya | Hyatt Zilara Cap Cana |
|---|---|---|
| Total Activities | 23 | 22 |
| Included | 17 | 18 |
| Extra Charge | 6 | 4 |
Pros & Cons
Grand Velas Riviera Maya
Pros
- Every room is a suite starting at 1,184 sq ft with private terrace, jacuzzi, and daily-restocked minibar — among the largest entry-level suites in the Riviera Maya
- Cocina de Autor is the first all-inclusive restaurant in the world to earn both a MICHELIN star and AAA Five Diamond award
- SE Spa spans 90,000+ sq ft with 40+ treatment suites and a Forbes Five-Star rating — one of Mexico's largest and most awarded resort spas
- Three distinct ambiances let couples, families, and groups each find their ideal setting within one property
- Genuinely premium all-inclusive — eight restaurants, seven bars, premium spirits, 24-hour suite service, and non-motorized water sports all included
- Exceptional kids and teens programming with recently renovated, screen-free Kids' Club and tech-forward Teens' Club with PS5 and golf simulator
- Water Ceremony hydrotherapy journey with eight unique experiences is complimentary with any 50-minute spa treatment
- Personal concierge assigned to every suite across all three ambiances, with butler service in Grand Class and Presidential suites
- Direct Caribbean beach access with white sand, lounger service, and marina center for kayaking and snorkeling
- Multiple pools across three zones means you always find a spot — including an adults-only infinity pool at Grand Class
Cons
- Zen Grand suites are located three-quarters of a mile from the beach — requires shuttle or a 15-minute walk, which some guests find inconvenient for quick beach visits
- Popular restaurants like Cocina de Autor and Piaf book up fast — guests report needing to reserve 6 months in advance during high season or risk missing out
- Premium price point — one of the most expensive all-inclusives in the Riviera Maya, with rates significantly above competitors
- Sargassum seaweed can affect the beach seasonally (typically May–October), and protective barriers, while effective, are not aesthetically pleasing
- The resort's large footprint (80 acres) means significant walking or shuttle-waiting between ambiances, restaurants, and facilities
- Lunch options can be underwhelming compared to dinner — pool snacks and buffet quality receive mixed reviews from guests
- Some guests note the property shows its age in certain Zen Grand areas, despite ongoing renovations
- Restaurants have age restrictions that limit family dining options — Cocina de Autor, Piaf, and Bistro are 16+ (12+ between 6–7 PM only)
Summary
Grand Velas Riviera Maya has a higher guest rating, while Grand Velas Riviera Maya has more restaurants, while Grand Velas Riviera Maya is the larger property, while Hyatt Zilara Cap Cana has more dining venues, while Grand Velas Riviera Maya offers more activities.