Exceptional, friendly, and professional staff service that goes above and beyond.
High-quality gourmet dining with diverse à la carte options and no reservation policy.
Luxurious, spacious, and modern suites, often featuring oversized Jacuzzis for two.
Extensive number of pools (23 total), including private plunge pools and swim-up options.
Generous all-inclusive plan with premium alcoholic beverages and 24-hour room service.
Tranquil and romantic adults-only atmosphere, ideal for couples and relaxation.
Impeccably maintained grounds and high cleanliness standards throughout the resort.
Direct access to a wide, less crowded golden sand beach in Uvero Alto.
Cons
Occasional seaweed presence on the beach, despite daily cleaning efforts, which can impact the experience.
Inconsistent food quality reported in some non-Excellence Club restaurants compared to the higher standard found elsewhere.
Potential for noticeable humidity levels indoors, even with air conditioning, due to room design or climate.
Limited or less vibrant nightlife and evening entertainment options for guests seeking a more lively scene.
Sandals Montego Bay
Pros
Exceptional and welcoming service from staff.
Outstanding water views from nearly every vantage point.
Beautiful and expansive private white-sand beach with loungers, umbrellas, and natural shade.
Unique overwater bar with hammocks is a guest favorite.
Wide variety and high quality of 12 dining options, many offering water views (e.g., Oleander, Butch's, Soy, Tokyo Jo's).
Extensive range of included motorized and non-motorized water sports and land sports.
The "Stay at 1, Play at 2" privilege with Sandals Royal Caribbean significantly expands amenities.
Quick and efficient 10-15 minute airport transfers.
Recently renovated rooms and luxurious oceanfront and swim-up suites.
Cons
Summary
Sandals Montego Bay has a higher guest rating, while Excellence El Carmen is the larger property, while Excellence El Carmen has more dining venues, while Sandals Montego Bay offers more activities.
Noticeable noise from planes due to proximity to the airport, particularly between 11 AM and 4 PM.
Some guests accustomed to other Sandals resorts note a perceived lack of a single, large main pool area, as the resort features multiple smaller pools.
Spa treatments and private candlelight dinners are an additional cost.
PADI certification and off-resort excursions incur extra charges.
