Exceptional, friendly, and professional staff service that goes above and beyond.
High-quality gourmet dining with diverse à la carte options and no reservation policy.
Luxurious, spacious, and modern suites, often featuring oversized Jacuzzis for two.
Extensive number of pools (23 total), including private plunge pools and swim-up options.
Generous all-inclusive plan with premium alcoholic beverages and 24-hour room service.
Tranquil and romantic adults-only atmosphere, ideal for couples and relaxation.
Impeccably maintained grounds and high cleanliness standards throughout the resort.
Direct access to a wide, less crowded golden sand beach in Uvero Alto.
Cons
Occasional seaweed presence on the beach, despite daily cleaning efforts, which can impact the experience.
Inconsistent food quality reported in some non-Excellence Club restaurants compared to the higher standard found elsewhere.
Potential for noticeable humidity levels indoors, even with air conditioning, due to room design or climate.
Limited or less vibrant nightlife and evening entertainment options for guests seeking a more lively scene.
Nickelodeon Hotels & Resorts Riviera Maya
Pros
Immersive Nickelodeon theming and 90s nostalgia create a highly engaging atmosphere.
The expansive 6-acre Aqua Nick Water Park is a major highlight with diverse slides and play areas.
Attentive, exceptional, and friendly staff consistently go above and beyond for guests.
Gourmet inclusive dining is highly praised for its quality, variety, and themed options.
The resort maintains very high standards of cleanliness and upkeep throughout the property.
All suites are beautiful, spacious, immaculately themed, oceanfront, and include a private plunge pool.
Complimentary round-trip airport transfers are a convenient and valued inclusion.
Cons
Additional costs for premium experiences (e.g., character breakfasts, private sliming, photos) can add up quickly.
Summary
Nickelodeon Hotels & Resorts Riviera Maya has a higher guest rating, while Excellence El Carmen has more restaurants, while Excellence El Carmen is the larger property, while Excellence El Carmen has more dining venues, while Nickelodeon Hotels & Resorts Riviera Maya offers more activities.
