The beach directly in front of the resort is generally not swimmable due to strong waves.
Some guests report alcoholic drinks can be watered down.
Inconsistent service in certain areas, such as pool wait service.
Occasional reports of rude staff at check-in.
Thin walls can lead to noise from adjacent rooms.
Some guests have noted minor maintenance issues, such as broken elevators.
Pressure from timeshare presentations upon arrival is a recurring complaint.
Occasional construction noise can disturb guests.
Grand Velas Riviera Maya
Pros
Cocina de Autor is the first all-inclusive restaurant in the world to earn both a MICHELIN star and AAA Five Diamond — included in the rate
SE Spa with Forbes Five Stars, 90,000+ square feet, and 40+ treatment suites is one of the largest and most awarded resort spas in Mexico
Three distinct ambiances mean guests in Zen Grand have a completely different resort experience from guests in Grand Class — useful for multi-room group bookings
Tulum ruins are 15 minutes away and cenote tours are easy half-day excursions from this location
Cons
Zen Grand suites are three-quarters of a mile from the beach — the shuttle runs frequently but beach access requires active planning
Summary
Dreams Los Cabos Suites Golf Resort & Spa has more dining venues.
