The resort boasts a prime beachfront location on Palm Beach, offering access to calm, clear, turquoise waters and soft white sand.
Guests consistently praise the friendly and attentive staff, with special mentions for exceptional service from bartenders and housekeeping.
The large, refreshing lagoon-style pool features a popular swim-up bar and ample space for relaxation.
The resort offers convenient access to nearby shopping, restaurants, and nightlife located directly across the street or within walking distance.
Those who upgrade to the Royal Level experience exclusive luxury, personalized service, private check-in, and a dedicated lounge and restaurant.
The central location on Palm Beach allows for easy walks along the boardwalk to explore other bars and restaurants.
The beach generally provides ample chairs and space, making it easy to enjoy the pristine environment.
Cons
Food quality and variety, especially at the buffet, are consistently criticized as bland, repetitive, cold, and lacking local flavor.
Guests frequently report slow service at the à la carte restaurants, leading to extended dining times.
The hotel's general condition and upkeep are often described as "shabby" or in need of renovation, citing issues like threadbare towels and worn tiling.
Finding available pool chairs can be a recurring frustration due to early morning towel placement by other guests.
Some guests experience rude staff at the main lobby bar, contrasting with the otherwise highly praised service elsewhere.
Inconsistencies with in-room amenities, such as conditioner, coffee, or towel replenishment, are occasionally reported.
Despite the all-inclusive plan, many guests feel compelled to eat out due to the unsatisfactory quality of on-site dining.
Grand Velas Riviera Nayarit
Pros
AAA Five Diamond and Forbes Five-Star rated — one of Mexico's most awarded all-inclusive resorts
Every room is a suite starting at 1,000 sq ft with private terrace and ocean or pool views
Truly all-inclusive: premium spirits, wines, 24-hour room service, and stocked minibar included
Summary
Grand Velas Riviera Nayarit has a higher guest rating, while Grand Velas Riviera Nayarit has more restaurants, while Barceló Aruba is the larger property, while Barceló Aruba has more dining venues, while Grand Velas Riviera Nayarit offers more activities.
